Privacy Policy

1. Introduction

This Privacy Policy explains how SweepSelect collects, uses, shares, and protects your personal information when you use our platform. We are committed to protecting your privacy and being transparent about how we handle your data.

2. Information We Collect

We collect the following types of information:

Account Information: Your name, email address, phone number, and service address when you create an account.

Payment Information: Payment details are collected and processed securely by Stripe, our payment processor. SweepSelect does not store your credit card numbers on our servers.

Service Data: Information about your bookings, ratings, reviews, and messages exchanged through the platform.

Location Data: Service addresses provided by customers and service areas selected by cleaners.

Device and Usage Data: Information about your browser, IP address, device type, and pages visited on our platform. This data helps us improve performance and troubleshoot issues.

3. How We Use Your Information

We use the information we collect to:

• Provide and operate our marketplace services
• Process payments and manage transactions
• Send booking confirmations, reminders, and service notifications
• Improve our platform, features, and user experience
• Comply with legal obligations and enforce our Terms of Service
• Communicate important updates about our platform

4. Information Sharing

We share information only as necessary to operate our platform:

What cleaners see: Customer first name, service address, and booking details necessary to perform the service.

What customers see: Cleaner name, ratings, reviews, and service area.

Third-party services: We use the following trusted providers: - Stripe for secure payment processing - OneSignal for push notifications - Sentry for error tracking and platform stability

We never sell your personal data to third parties.

5. Data Retention

We retain your personal information for three (3) years after your last activity on the platform. After this period, your data is permanently deleted. You may request earlier deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access your personal information that we hold
• Correct any inaccurate or incomplete data
• Delete your account and associated personal data
• Opt out of marketing emails at any time

To exercise any of these rights, contact us at privacy@sweepselect.com.

7. Cookies

We use cookies and similar technologies to operate our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

SweepSelect is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

9. Security

We take the security of your data seriously. We use encryption for data in transit and at rest, secure storage infrastructure, and strict access controls. While no system is completely secure, we continuously work to protect your information against unauthorized access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of SweepSelect after any changes constitutes your acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or your personal data, please contact us:

• General inquiries: support@sweepselect.com
• Privacy-specific requests: privacy@sweepselect.com